Why work with BancBridge?
Surrounded by the Santa Monica Mountains and a bike ride from
Malibu surf, BancBridge is energized by a professional and family
oriented team that allows you to be your personal best and achieve
new heights in satisfaction while living and working in one of the
best communities in world.
We offer a progressive work environment where we value
innovation, nurture creativity and reward success! Although our
dress code is casual, our attitude is not. Our products are used by
the largest financial institutions and corporations in the world who
deserve the best. As part of the BancBridge team, you are
encouraged to achieve, innovate, take risks, build quality
relationships among colleagues and clients and enjoy the process.
In return, BancBridge prospers, and new opportunities are created
for even greater personal achievement.
BancBridge recognizes that everyone has personal goals for career
and household. We support the pursuit of these goals through a focus
on individual achievement. This mutual dynamic is what drives our
growth and leadership in the market we serve.
We invite you to join our innovative, fun and inspiring team.
BancBridge offers a comprehensive benefits package including a stock
openings in Westlake Village California.
Email for openings in
Technical Support Engineer, Westlake Village California
A Technical Support Engineer champions BancBridge client production
issues through the organization from problem definition, research,
analysis, resolution, and escalation. Primary responsibilities
include responding to production events, analysis of configuration
settings in order to solve Implementation and Customer Service
Fulfillment issues, and primarily escalating issues to the
appropriate department. · SCOPE: Tasks will be obtained, analyzed
and monitored through the daily working queue tracking system.
One-on-one meetings will be performed and yearly performance
reviews. · Analysis should be performed when requested or in times
of failure · Effectively communicates in meetings, in written form,
and in one-on-one conversations with clients, peers, supervisor, and
others. Interface with third party vendors as needed to
resolve production problems. Document work so that instructions and
descriptions can be understood and re-used. Accept and provide
1st level technical support for escalated incidents from Customer
Service and Implementation. Must be able to multi-task, and handle
shifting priorities and timeline pressures. Ensure accurate and all
necessary information is provided within the incidents escalated.
Work on critical production events, providing technical analysis and
insight into the current condition of the problem reported.
Participating in the subsequent analysis to determine the source of
the issue and a recommended plan to avoid it in the future. Creating
and distributing documentation of technical procedures in reference
to troubleshooting, diagnosis, and resolution of issues to the
Technical Support Team for future knowledge and quick resolution to
similar situations. Participation in the planning and
coordination of new product deployment, and enhancement projects, in
order to ensure that Production Support is prepared to service the
product. As appropriate and requested, Associate Technical Support
Engineers will provide assistance, including performing conference
calls with other departments and customers.
Two to five years of related experience in a technical support
environment. Financial institution knowledge is required.
Basic experience with C++, UNIX, CGI development, HTML, and Java
Script is a requirement. Must possess highly technical
understanding of software development and associated processes.
Must have excellent oral and written communication skills, a strong
customer orientation and good organizational skills. Individual must
be process orientated, self-motivated and somewhat creative.
Effectively presents information and responds to questions or
inquiries from supervisor, customers, coworkers, coordinating
personnel, etc. Uses vision to view screens, create, review
and modify work. Uses keyboard effectively. Sits for long periods of
Job Location: Westlake Village, CA, US.
Position Type: Full-Time
NOTE: Please do not send attached resumes.
Only text in the email will be accepted.